Server - Razzoo's Lewisville

Thursday, December 14, 2017

Service Reports To: Department Manager/Manager on Duty Classification: Variable Employee Job Code: Non-exempt (paid hourly) 
Position Overview 
Serves food and drinks, including alcoholic beverages, to guests in a friendly and timely manner Licensing Requirements: 
ABC Certification - as required by state or local laws 
Food Handlers Certification - as required by state or local laws Experience/Education/Knowledge: 
Experience in full service restaurant environment is helpful, but not required 
Successful completion of Razzoos training for this position required 
Must be of legal age to operate certain equipment in compliance with federal, state or local laws Essential Skills/Experience: 
Integrity - must comply with cash and credit card handling policies and protect the Companys assets 
Guest Service Orientation - anticipating guests needs and consistently following Razzoos Steps of Service 
Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking 
questions as appropriate and not interrupting at inappropriate times 
Speaking - talking to others, i.e., managers, co-workers, guests, to convey information effectively 
Social Perceptiveness - being aware of others behavior and reactions and understanding why they react as they do 
Critical Thinking - using logic and reasoning to identify the needs of a given situation 
Reading Comprehension - understanding written communications and documents 
Arithmetic - utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing 
Problem Sensitivity - the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the Manager on Duty 
Memorization - the ability to remember information, ie., Company standards and procedures, Steps of Service, menu, drink offerings and recipes 
Handwriting - legible writing skills for various Company forms and documents 
Time Sharing - the ability to shift back and forth between two or more activities or sources of information 
Team Oriented - actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment 
Safety Focused - ability to adhere to Company safety standards at all times 
Work Schedule - ability to work agreed-upon schedule which may include evenings, weekends and holidays; and to be at work on time Essential Characteristics: 
Self-directed - ability to work well with little or no supervision 
Sense of urgency 
Positive attitude and professional demeanor 
Organized, detail oriented; recognizes errors quickly 
Guest focused and solution-driven 
Team oriented 
Communicator - clear written and oral skills 
Safety conscious - follows all safety and sanitation policies 
Professional image - neat, clean, pressed 
Dependable - consistently works agreed upon schedule and gets to work on time 
Committed to Razzoos 6-2-101 (Philosophies and Values) Essential Duties and Responsibilities 
Greet guests 
Deliver hospitality to every guest 
Back up host team 
Offer assistance with menu; explain menu 
Suggest food/drink items 
Defer all guest questions regarding allergies to the Manager on Duty 
Conduct age verification for alcohol service following ABC requirements and Company procedures at all times 
Manage guest liquor consumption effectively and in accordance with ABC requirements and Razzoos Liquor Service Agreement 
Write down and repeat all orders 
Ring in orders correctly 
Expedite and garnish food orders as necessary 
Auction off food at delivery and offer drink refills 
Continuously pre-bus and handle on-going drink maintenance 
Deliver check after table is clear, or upon request from guest 
Run food 
Take check when guest is ready 
Thank and invite guest to return 
Collect payment for all purchases following appropriate Company procedures 
Reconcile Cash Out and account for all monies owed at end of each shift 
Know liquor brands, basic liquor drinks and Razzoos specialty drinks 
Opening, running and closing side-work duties (ie. roll silverware, clean trays, clean and set tables, sweep station, stock beverage 
stations as needed) 
Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them 
Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food 
Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management 
Participate in executing birthday celebrations 
Comply with all applicable federal, state and local statutes as well as Razzoos policies and procedures 
Perform additional responsibilities as requested by a manager at any time Physical Demands: 
Must be able to bend, stoop, lift and carry items (ice, plates, trash, etc.) up to 50 lbs. 
Move about the kitchen areas quickly and carefully 
Stand/walk during entire shift 
Enter and exit kitchen with full hands 
Climb ladder when reaching for items that are on upper shelves 
Ability to hear with accuracy over loud background noise 
20/20 Near Vision, with correction - the ability to see details at close range (within a few feet of the observer) 
Manual Dexterity - the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects Working Conditions: 
Fast-paced environment 
Narrow spaces between dining tables and in kitchen area 
Several guests and co-workers moving about at same time 
SSeveral guests or tasks to attend to at one time 
Background noise, i.e., employees speaking simultaneously 
Exposure to hot (kitchen) and cold (walk-ins) temperatures 


To apply, send resume to