Host - Razzoo's Lewisville

Thursday, December 14, 2017

Host Reports To: Department Manager/Manager on Duty Classification: Variable Employee Job Code: Non-exempt (paid hourly) 
Position Overview 
Greet and seat guests, manage table seating and answer phones Experience/Education/Knowledge: 
Experience in full service restaurant environment is helpful, but not required 
Successful completion of Razzoos training for this position is required 
Must be of legal age to operate certain equipment in compliance with federal, state or local laws Essential Skills/Experience: 
Integrity - must comply with cash and credit card handling policies and protect the Companys assets 
Guest Service Orientation - anticipating guests needs and consistently following Razzoos Steps of Service 
Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking 
questions as appropriate and not interrupting at inappropriate times 
Speaking - talking to others, i.e., managers, co-workers, guests, to convey information effectively 
Social Perceptiveness - being aware of others behavior and reactions and understanding why they react as they do 
Critical Thinking - using logic and reasoning to identify the needs of a given situation 
Reading Comprehension - understanding written communications and documents 
Arithmetic - utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing 
Problem Sensitivity - the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the Manager on Duty 
Memorization - the ability to remember information, ie., Company standards and procedures, Steps of Service, menu, drink offerings and recipes 
Handwriting - legible writing skills for various Company forms and documents 
Time Sharing - the ability to shift back and forth between two or more activities or sources of information 
Team Oriented - actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment 
Safety Focused - ability to adhere to Company safety standards at all times 
Work Schedule - ability to work agreed-upon schedule which may include evenings, weekends and holidays; and to be at work on time Essential Characteristics: 
Self-directed - ability to work well with little or no supervision 
Sense of urgency 
Positive attitude and professional demeanor 
Organized, detail oriented; recognizes errors quickly 
Guest focused and solution-driven 
Multi-tasker 
Team oriented 
Communicator - clear written and oral skills 
Safety conscious - follows all safety and sanitation policies 
Professional image - neat, clean, pressed 
Dependable - consistently works agreed upon schedule and gets to work on time 
Committed to Razzoos 6-2-101 (Philosophies and Values) Essential Duties and Responsibilities 
Deliver Hospitality to every guest 
Greet guests in warm, friendly and courteous manner 
Open door for guests as they enter and exit the restaurant 
Manage and promote the specific Call-Ahead / reservation policies of the restaurant 
Make guests comfortable while waiting 
Manage wait list quoting accurate wait times 
Select appropriate station and table or booth 
Take guests to selected table/booth 
Provide menu to guests 
Describe menu items if requested by guest 
Suggest menu items if appropriate 
Answer telephones and follow phone procedures 
Take phone To-Go orders and deliver to Bartender 
Defer all guest questions regarding allergies to the Manager on Duty 
Assist guests in seating of small children or special needs guests 
Acknowledge guests who are leaving and invite them to return 
Keep entrance area clean and stocked 
Be observant of landscape and pick up trash as necessary 
Check restrooms periodically; wipe counters, clean windows and pick up trash as necessary 
Provide children with a balloon, childrens menu and crayons 
Assist service staff by refilling beverages, clearing plates, and helping to maintain tables and serve guests 
Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep 
Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them 
Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management 
Participate in executing birthday celebrations 
Comply with all applicable federal, state and local statutes as well as Razzoos policies and procedures 
Perform additional responsibilities as requested by a manager at any time Physical Demands: 
Must be able to bend, stoop, lift and carry items (ice, plates, trash, etc.) up to 50 lbs. 
Move about the kitchen areas quickly and carefully 
Stand/walk during entire shift 
Climb ladder when reaching for items that are on upper shelves 
Ability to hear with accuracy over loud background noise 
20/20 Near Vision, with correction - the ability to see details at close range (within a few feet of the observer) 
Manual Dexterity - the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects Working Conditions: 
Stationed at restaurant entrance and dining areas 
Fast-paced environment 
Narrow spaces between dining tables and in kitchen area 
Several guests and co-workers moving about at same time 
SSeveral guests or tasks to attend to at one time 
Background noise, i.e., employees speaking simultaneously 
Exposure to hot (kitchen) and cold (walk-ins) temperatures 

To apply, send resume to lewisville@razzoos.com